Contact
For any inquiries please email us directly at support@youjel.ly and we'll get back to you as soon as possible.
For any masks that you don't see, we most likely ran out of stock! Get on the mask waitlist by emailing waitlist@youjel.ly with the subject line WAITLIST. You will get 2 emails, 1) a confirmation and the 2nd will be sent out iimmediately as soon as they are back in stock. This will allow us to keep track of your request easily!
Washing Instructions:
With all things please take care of your health. As this mask is made of latex and it will be in a warm environment due to body heat, it is highly recommended to wash your mask out after each use on the inside when you are done trolling. This will prevent sweat germs and bacteria from forming. For more detailed information on such things please take a quick read on this at Mask Doctor if you are curious :)
To wash your mask, flip the mask inside out and rise with water. A gentle soap to wash it is perfectly okay, not much is necessary. Because of the ease of use I recommend using a liquid soap versus a bar as it cleans and distributes easier.
After you rinse the soap, please allow your mask to dry fully. You can stand it up on itself or you can mount the mask on a display if you happen to have one.
As these masks are packaged in protected envelopes and travel long distances, you will need to give your mask some time to take its normal shape again.
Mask Care:
There will be occasions when you will have to leave your alter ego at home. When this occurs, we highly recommend taking good care of your new... you. Here is our recommended steps to keep your inner troll in check and in the best shape possible.
1. Place a small plastic bag inside mask (or stuffing)
2. Blow air into the bag until full to keep its shape
3. Seal air bag off by making a knot
4. Stand mask up in a warm area.
In all other non emergency situations:
RELEASE THE AIR KRAKEN!